INVESTIGANDO O PENSAMENTO SISTÊMICO E A TRANSDISCIPLINARIDADE NAS PRÁTICAS DE USER EXPERIENCE NO BRASIL

In the last century we have seen the emergence of a new scientific paradigm that recognizes complexity and the ways of thinking and acting that represent it. Its epistemic foundation is into the so-called complex or systemic thinking. Furthermore, it recognizes transdisciplinarity as the most promising approach to complex problems. This approach goes beyond the paradigm that divides knowledge into disciplines, in which the modern University was created. On the other hand, professionals of User Experience (UX) and Interaction Design (IxD) have been occupying a space in the Brazilian market, which did not exist 30 years ago. They work solving human problems in different contexts dependent on many variables, which makes complex their object of work. The current research investigates, into the practices of these professionals, if there are traces of the rational, analytical and mechanistic paradigm, or if there is a predominance of the systemic, relational and complex paradigm. The design activity in some scenarios that adopt this new paradigm has been called systemic design. This work also contributes to the market-university dialogue.